Customer Success Packages

Trust Okta to stick with you for the whole journey. We’re always on to make sure that our integrated identity and mobility management services remain secure, reliable, scalable, and productive.

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We were into Customer Success before it was cool

Okta wouldn’t exist apart from our customers. We were founded on that understanding, and we live by it in everything we do. We assume our customers’ problems are our problems, and we don’t stop until we’ve solved them. But don’t just take our word for it. Hear what our customers have to say.

Always on for our customers

Support Teams

Bad things sometimes happen to good IT teams. In the rare case that it happens, our dedicated identity and security experts are here to fix it for you.

Security and Tech Ops

We’re like the ultramarathoners of the tech world. We built Okta for high availability, with no planned downtime for maintenance. We’ve brought together the sharpest minds in cloud infrastructure and security to keep the systems trucking along at mile 100 and beyond.

Customer Success Managers

With our Premier Plus support program, you’ll work with a named Customer Success Manager (CSM), who works to understand your people, applications, use cases, and aspirations—and develops adoption plan to hit your goals. As the relationship develops, your CSM will also serve as a single point of contact for escalations, product updates, requests, and any questions you can throw at them.


Success Packages

Okta offers three support tiers to match your organization's needs

Support Feature





Premier Plus

Limited support (12/5) Yes    
Training Videos Yes Yes Yes
Getting Started Webinars Yes Yes Yes
Around-the-Clock Support (24/7/365)   Yes Yes
Enterprise-Grade Support SLA   Yes Yes
Okta Essentials Hands-on Training Course   Yes Yes
Dedicated Support Line     Yes
Part-Time Named Customer Success Manager     Yes
Monthly On-Site Customer Success Meeting     Yes
Quarterly On-Site Business Review     Yes