government

Government digital transformation is as much about culture as it is about technology. As the saying goes, "Culture eats strategy for breakfast," and while discussions often center on authentication, security, and integration, the most significant changes arise when we recognize identity as the cornerstone of new ways to work, serve, and connect…

The digital government opportunity Digital government services consistently trail behind the private sector in user satisfaction. In 2023, a Deloitte survey revealed a gap of 21 percentage points between customer satisfaction with digital government services and the private sector. Last year, a Qualtrics report revealed that customer satisfaction…

Last updated on February 12, 2025 Here’s the third blog in our series detailing how focusing on Identity can help your organization improve end-user experiences and meet consumer expectations. On its third anniversary, we look back at the Executive Order on Transforming Federal Customer Experience (CX) and Service Delivery to Rebuild Trust in…

State and local government agencies continually seek more cost-effective solutions to protect their sensitive data and improve the user experience of the residents they serve. One essential component in that equation is the increasing need for centrally managed Customer Identity and Access Management (CIAM) tools, says Okta’s first Public Sector…

Updated: February 7, 2025 “Nothing happens until someone tries to log in to something” - Ancient Authentication Proverb For as long as we can remember, users have had to choose between strong, secure authentication and a great, friction-free user experience. Now, you don’t have to. Okta’s FastPass is a first-of-its-kind, robust, secure-by-design…

Okta Workflows has reached audit-ready status for Okta for Government High Every day across the federal government, I speak with top leaders who share a common goal—achieving mission outcomes quickly, securely, and efficiently. This agile strategy is also the U.S. government’s way of making meaningful progress on improving customer service and…

Building one single-seat F-22 Raptor aircraft requires hundreds of suppliers employing thousands of people. While the real ratio is unknown, any one of these individuals could be targeted in an Identity-based attack, demonstrating the need to manage disruptions proactively. Regulations require the U.S. Department of Defense (DoD) to extend its…

Many federal organizations are meeting cloud computing strategies for persistent access to information by leveraging software-as-a-service (SaaS) technology for their enterprise mission use cases. For the U.S. Department of Defense (DoD), enabling cloud innovation must support data to and from various environments. DoD’s mission capabilities are…

Okta’s first Cyber and Digital Identity Capitol Hill Day took place last week at the U.S. Capitol in Washington, DC. The day began with Okta connecting six CEOs from its portfolio companies with senior staff from the House Homeland Security Committee, House Committee on Oversight and Accountability, and the office of Congressman Bill Foster (D-IL)…

This article originally appeared in Computer Weekly. The integration with Singpass will let Okta customers authenticate consumers using Singapore’s national digital ID system and is expected to expand the company’s reach in regulated industries. Okta has integrated its Customer Identity and Access Management (CIAM) service with Singpass…