government

Keeping Up with Customer Experience in 2021 and Beyond

2020 was a pivotal year, with COVID-19 profoundly changing the ways we live, work, and transact. And in many industries, the trends brought on by the pandemic—physical distancing, limitations on non-essential services, and new health and safety regulations—will only continue to define how businesses operate. Supply chains, for instance, have yet…

What Are ICAM and FICAM?

For organizations and government agencies alike, strong identity management is paramount. Millions of people share sensitive, personal information with commercial and public bodies every day, so companies and public sector agencies have a responsibility to secure their assets.  This is where ICAM and FICAM come in. What is ICAM? Identity,…

Modernizing Government Agencies: How Okta Can Help Build Secure and Scalable Citizen Experiences

We often share personal information to obtain the services we need, be it healthcare, financial assistance, or legal advice. In doing so, we place trust in our service providers to keep this data confidential and secure—often without hesitation. When interacting with government agencies, however, we’re usually less confident. By design, agencies…

Modernizing Government Agencies: Delivering Frictionless Experiences to Citizens, Quickly and Securely

Doing our errands looks a lot different now than it did a few years ago, and not just because of the COVID-19 pandemic (though that has certainly accelerated things). For a while now, we’ve been ordering groceries online, paying bills on a banking app, and even checking in with our doctor from the comfort of home. With so many digital experiences…

What Is Biometric Authentication?

Biometric authentication is a security process that compares a person’s characteristics to a stored set of biometric data in order to grant access to buildings, applications, systems, and more. With cybercrime, fraud, and identity theft on the rise, it’s more important than ever for businesses to help customers and employees verify their identity,…

Taking in the 2019 NASCIO Conference: How We’re Helping Government Agency CIOs Stay Secure and Compliant

Having just attended and sponsored the 2019 National Association of State Chief Information Officers (NASCIO) Annual Conference in Nashville, I was struck, though not surprised, by the prevalence of security-related themes throughout the event. Many of the discussions among presenters and attendees centered on topics such as ransomware, identity…

Archive